Eligibility for Refunds

• Refunds are available for items returned within 30 days of delivery.
• Items must be in their original condition: unworn, unwashed, and with tags attached.
• Custom-made or sale items are eligible for refunds only if defective.
• Original shipping costs are non-refundable unless the item is faulty.

Refund Process

• Once your return is received, we will inspect the item within 3 business days.
• We will notify you via email about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5-7 business days.
• If rejected, we will contact you with the reason and return the item at your expense.

Exceptions

• Gift cards and digital products are non-refundable.
• Items marked as "final sale" cannot be refunded.
• We reserve the right to refuse refunds for items that do not meet our return conditions.

Questions?

If you have any questions regarding our refund policy, please reach out to our team at support@freshie.com or call us at +1 (123) 456-7890.